Shipping & Delivery

All items will be sent by a track and trace service via our courier provider within New Zealand. Delivery time with New Zealand is 2-3 working days (rural deliveries may take longer). All orders are usually shipped within 24 hours; after this time we cannot stop delivery. Orders received on weekends or Public Holidays are shipped the next business day.

Please ensure you supply us with your full and correct address details as we are not liable for delivery to an incorrect address. Should you enter the wrong address, Adashiko is not obliged to re-send the order to the correct address at our expense.

For purchases outside of New Zealand, Adashiko is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and result from the importation of certain products. Standard post outside of New Zealand in not tracked and Adashiko take no responsibility for a parcel being misplaced or not delivered. Option of courier to Australia is via trace and trace.

For any shipping or order queries, please phone us
on 0800 450 888 or email

New Zealand

Orders over $100.00 – Free Shipping
Orders under $100.00 – $5.00 flat rate shipping
Delivery within 3-4 business days


Standard Post – $12.00
Delivery within 10 working days

Courier Post – $20.00
Delivery within 3-5 working days


International Standard Post – $15.00
Delivery within 10 working days

Returns & Exchanges

We take every effort to ensure the quality of our products and to make sure your order arrives in perfect condition. Should you experience a problem with your order, please email us at, and we will resolve any issues.

Satisfaction Guarantee
Our goal is to provide you with the highest quality products possible. If you are not completely satisfied with your purchase, return it within 30 days of the original order date, and we will happily exchange your item or give you a refund.

Money-back Guarantee
Adashiko offers a full 30-day money back refund guarantee. If, within 30 days you are not completely satisfied with your purchase, then please return the product with your proof of purchase for a refund.

Please send to:

Collagen New Zealand (2015) Limited
P.O Box 5153
Napier 4112
Hawke’s Bay
New Zealand