Returns + Exchanges

We take every effort to ensure the quality of our products + to make sure your order arrives in perfect condition. Should you experience a problem with your order, please email us at + we will resolve any issues.

Satisfaction Guarantee

Our goal is to provide you with the highest quality collagen powders + skincare possible. If you are not completely satisfied with your purchase, return it within 30 days of the original order date + we will happily exchange your item or give you a refund.

Money-back Guarantee

Adashiko offers a full 30-day money back refund guarantee. If, within 30 days you are not completely satisfied with your purchase, then please return the product with your proof of purchase for a refund.

If your return falls outside of our 30 day Satisfaction + Money-back Guarantee unfortunately we can not offer a refund on your order.

If your return is within the 30 days please complete and submit the Returns Form below + one of our team will be in contact.

Refunds will only be issued once the product has been received back at Adashiko + can take between 3 - 5 working days to appear on your bank / credit card statement.